Hilton Scranton & Conference Center
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Visually it was very clean, but the staff actually blew me away, I initially had a reservation at the courtyard Marriott in montage, but my booking was messed up and the staff there was horrible, I wouldn’t let my dog stay there, the front desk manager and staff were so condescending and arrogant and nasty and rude, they offered no assistance at all and basically ignored me and my wife, while refusing to even try to fix my booking issue, even after I explained that we drove over 3 hours and have no where to stay for the night and my wife was pregnant…. I’m still pissed 😡 but I found your hotel through my booking app and when I entered the doors , your staff made me feel so welcomed… It was very emotional for me and I’m 260 lbs Their kindness and warmth allowed me to relax knowing that my wife would have a clean place to stay, and the food was outstanding at the restaurant…. I am definitely a customer for life after this experience…. Thank you so much
Dr
Ιούνιος 2024
A very nice hotel in the center of Scranton. The beds were comfy. There was a park a block away for the dogs to go potty. We are fans of "The Office", so we had fun walking around town to see a few film locations and tributes to the show.
Sarah
Νοέμβριος 2024
it was clean, comfortable, and had excellent customer service
Tracy
Μάρτιος 2023
I like that the facilities are nice and clean and the staff was very helpful and had great customer service skills. I also like the free breakfast and it was delicious.
Tracy
Μάρτιος 2023
The front desk employees are just as efficient and welcoming as the last time I stayed there four years ago. I can not say enough good things about the breakfast buffet. Carl's omelets are delicious and there are plenty of other choices. The location of the Hilton Scranton is ideal for exploring the city, shopping and dining. I'll be back!
Penny
Αύγουστος 2023
Everything. The pool, the room service, the staff, the accessibility, how easy it was to have food delivered to the property. It was beautiful inside the hotel itself and my room. The room was spacious. I loved it all.
Klein
Οκτώβριος 2023
Breakfast was very good. Room was spacious. Staff was friendly and helpful.
David
Ιούνιος 2023
Location and price were good for accommodation provided.
Jeannine
Δεκέμβριος 2024
The room is very clean comfortable bed. Friendly staff. Starbucks in hotel. Restaurant in hotel. Nice pool. Don't need a car to walk around in town.
Catherine
Ιούλιος 2024
The check in process went smoothly. The lobby was clean and inviting. We were able to unload the car undercover which was very important as it was snowing outside that evening.
Jennifer
Δεκέμβριος 2022
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