Visually it was very clean, but the staff actually blew me away, I initially had a reservation at the courtyard Marriott in montage, but my booking was messed up and the staff there was horrible, I wouldn’t let my dog stay there, the front desk manager and staff were so condescending and arrogant and nasty and rude, they offered no assistance at all and basically ignored me and my wife, while refusing to even try to fix my booking issue, even after I explained that we drove over 3 hours and have no where to stay for the night and my wife was pregnant…. I’m still pissed 😡 but I found your hotel through my booking app and when I entered the doors , your staff made me feel so welcomed… It was very emotional for me and I’m 260 lbs Their kindness and warmth allowed me to relax knowing that my wife would have a clean place to stay, and the food was outstanding at the restaurant…. I am definitely a customer for life after this experience…. Thank you so much
Dr
giugno 2024
A very nice hotel in the center of Scranton. The beds were comfy. There was a park a block away for the dogs to go potty. We are fans of "The Office", so we had fun walking around town to see a few film locations and tributes to the show.
Sarah
novembre 2024
The location is perfect, right in the center of town. We were there for the St. Patrick’s Day parade, which was right down the street from the hotel.
Hanson
marzo 2025
it was clean, comfortable, and had excellent customer service
Tracy
marzo 2023
I like that the facilities are nice and clean and the staff was very helpful and had great customer service skills. I also like the free breakfast and it was delicious.
Tracy
marzo 2023
The front desk employees are just as efficient and welcoming as the last time I stayed there four years ago. I can not say enough good things about the breakfast buffet. Carl's omelets are delicious and there are plenty of other choices. The location of the Hilton Scranton is ideal for exploring the city, shopping and dining. I'll be back!
Penny
agosto 2023
Location and price were good for accommodation provided.
Jeannine
dicembre 2024
Everything. The pool, the room service, the staff, the accessibility, how easy it was to have food delivered to the property. It was beautiful inside the hotel itself and my room. The room was spacious. I loved it all.
Klein
ottobre 2023
The room is very clean comfortable bed. Friendly staff. Starbucks in hotel. Restaurant in hotel. Nice pool. Don't need a car to walk around in town.
Catherine
luglio 2024
Breakfast was very good. Room was spacious. Staff was friendly and helpful.
David
giugno 2023