Hilton Scranton & Conference Center

Visually it was very clean, but the staff actually blew me away, I initially had a reservation at the courtyard Marriott in montage, but my booking was messed up and the staff there was horrible, I wouldn’t let my dog stay there, the front desk manager and staff were so condescending and arrogant and nasty and rude, they offered no assistance at all and basically ignored me and my wife, while refusing to even try to fix my booking issue, even after I explained that we drove over 3 hours and have no where to stay for the night and my wife was pregnant…. I’m still pissed 😡 but I found your hotel through my booking app and when I entered the doors , your staff made me feel so welcomed… It was very emotional for me and I’m 260 lbs Their kindness and warmth allowed me to relax knowing that my wife would have a clean place to stay, and the food was outstanding at the restaurant…. I am definitely a customer for life after this experience…. Thank you so much

location was great for area with plenty of shops and restaurants all within walking distance.

Breakfast was included and very good. The pub had some pretty mixed reviews on line but I found the service and food very good on my visit.

it was clean, comfortable, and had excellent customer service

The front desk employees are just as efficient and welcoming as the last time I stayed there four years ago. I can not say enough good things about the breakfast buffet. Carl's omelets are delicious and there are plenty of other choices. The location of the Hilton Scranton is ideal for exploring the city, shopping and dining. I'll be back!